I am not going to go over the detail of the issues again. I have emailed you and spoke to your receptionist. I tried in good faith to give you a chance to make it right and I asked your owner to give me a call to discuss. I haven't heard back. I know I may never get closure on this issue. I would like you to know I am disappointed on your unprofessionalism when you were give a golden opportunity to make it right for your client and you chose to ignore that opportunity.

They installed 6 new Trane units at our custom house around 18 months ago. One of the units was for an unfinished portion of the house. We recently started remodeling that room which is away from the rest of the house in its own zone. When we go to use it for the first time, it didn't produce cold air. We had kept the A/C off in this room since it was unfinished and not affecting the rest of the house. We had it checked by another A/C company and they said the compressor was bad. The unit was un