While i didn't ultimately use the service, its a really well built operation. I called on a Sunday morning. They picked up on the second ring. The operator was clear on timing and estimated pricing. The plumber was on-site 2 hours later for a free estimate. He had all the tools, parts, and replacement water heaters already in the truck. Real professional outfit. Now i didn't need the emergency install so i ultimately passed to save a few hundred dollars. But had i needed it, the price was re