Update: Vivint was able to lower my payment which helps a lot but from now on I’ve learned to not negotiate with anyone at my door anymore. I still have to pay two bills for the next 3 years but I got help for 1 year. Not a win but it’s something. Their should be some kind of consequences for sellers on sellers who go around scamming people to make a sale. The number below is the guy who helped me and when they asked me for proof when he was selling at my door. My camera was updated and the vide

Don't do it! This company's goal is not to help you but to sell you equipment that will malfunction and then refuse to help you. I fell for the "protection plan" after having Vivint for 6.5 years. I was told it covered all the equipment I have installed, to include the cost of a technician and the cost of replacing the equipment. Now that I have an issue with a device, I'm told that is not the case and I have to upgrade my protection plan to get assistance. I'm sure there are better compani

Warning to Future Customers: If you value your time, money, and peace of mind — do not sign up with Vivint. Their "contracts" are impossible to cancel, and their customer service is extremely unhelpful and dismissive. Even after trying to end service, they continue to bill you with no solution in sight. Their equipment is overpriced, and the monthly fees are very high compared to other security companies that offer better flexibility and customer support. Please, if you’re wise, look for anoth