Customer service needs significant improvement. It was difficult to get clear answers, and resolving concerns took much longer than it should have.

This company truly helped me in a crisis. They have smooth service and kind, generous people. The workers helped me shovel out my car during the snow storm, going the extra mile! They left my house clean and got everything back in working order! Very happy so far with everything!

I hired United Water and Restoration of Laurel to repair property damage I received from a water leak. When I say working with this company was the BEST part of this entire ordeal, it’s an understatement. I had to file an insurance claim to initiate the work. The claims process was a nightmare. But through it all United Water and its team were true professionals, especially Kim, company administrator. Her calm demeanor and attention to detail kept me sane throughout the entire process. She is a