The women that answered the phone was super rude and she hung up on me

I wish there were a place for negative Stars because I called this company letting them know I have a neighbor problem (so somewhat in a hurry) and would be changing to a Aerobic system. David James came out and advised me the lady in the office which would be doing the estimate was on vacation this week but he could get me a estimate the first of next week, which I was ok with. I gave them until Wednesday of the week I was expecting a estimate and had to call. When the lady answered the phone