We recently commissioned a custom fireplace, and while the craftsmanship is technically sound, the end result was quite different from what we expected. For such a significant financial investment, we were disappointed by the lack of communication and detailed information provided during the design and build phases. Because it was a custom order, the company has stated they cannot offer any solutions to address our dissatisfaction. I would advise future clients to insist on every detail in writi

This is concerning sales and installation. Very satisfied with Nate who helped in sales and especially Patrick and Alexi who installed my Escape I30 fireplace insert. They arrived on time, introduced themselves, and were happy to answer any questions I had. They were very professional installers and followed up at the end with cleanup. I appreciate their work and highly recommend.

Local Guide · 1 review · 4 photos