The owner Charlie is really rude. I don’t know if it was because I was a woman, but he talked to me like I was an idiot. I was referred to him by Rainbow Septic which is a well trusted company, but I would not recommend him based on the customer service you will receive. As other reviewers have mentioned, Charlie has no customer service skills.

Charlie's stepson Gentry is top notch. They made a good team with experience and communication.

Charlie and his crew complete the absolute bare minimum when it comes to ensuring a clean, operating septic system. I went through the same exact issue that essentially everyone else on here went through with them from what I can gather. Maintenance checks were minimal, sometimes not at all, filters that require cleaning were not cleaned, and everything was always marked as ok and satisfactory. The only time you actually hear from Charlie is when it comes time to pay for something, their neglige