Needed sprinkler parts, ACE had them where Lowes and Home Depot didn't.

I had a very disappointing experience at this hardware store recently. The customer service from both the assistant manager (Steve)and an employee (Ceci) was unprofessional and unhelpful. It felt like my concerns were dismissed rather than addressed, which made the entire interaction frustrating. What’s especially disappointing is that under the previous management, the service was much better—staff were friendly, attentive, and genuinely willing to help. Unfortunately, that level of care seems