Servpro did an outstanding job handling the water loss at my home. From the start, their team, especially Derek, was quick to respond, friendly, and genuinely professional in a way that actually felt human. He was incredibly helpful, patient, and took the time to walk me through everything, even when I had what felt like a thousand questions. What stood out the most was their communication through out the whole process. They kept it clear, consistent, and easy, which made a stressful situation

I was aware of the non-refundable inspection fee but assumed a thorough inspection would be conducted and a report issued. The SERVOPRO team arrived two hours before the scheduled window and spent about 5 minutes taking pictures and moisture measurements which were all zero. The team said it would probably take a half day to fix my water damaged drywall. The inspection “report” was just pictures added to the back of an outrageous quote that had 10 days of equipment rental plus other unnecessar

Significant billing issues and poor communication We hired SERVPRO of Kirkland for emergency water mitigation in January 2026. The work itself (water extraction, drying, demolition) was completed quickly. However, the billing experience that followed was deeply frustrating, and the quality of the reconstruction work was poor. When SERVPRO arrived, we were given a verbal estimate of $2,000–$3,000, which later moved to $3,000–$5,000 as the scope became clearer. We accepted that — water damage is u