I had a very unusual situation happen last month in Pittsburgh, I live in Charlotte NC. My brother who is now deceased lived in Pittsburgh. He was found deceased in his home during a wellness check after 4 days. Least I say it was a horrific scene. Cause of death was called a GI bleed out. I called ServPro and begged them to be able to clean, remove carpets and sterilize the home before we arrived. They were able to accommodate our needs in less than 24hrs. This is when our Angel from ServPro sh

Had an estimate back in March. Took two weeks of calls, with no response back, trying to get an update on when we'd receive the estimate. When I said that I might start looking elsewhere since it's been 2 weeks was told "that's fine we're 3-6 months behind any way." Wish we would have known that from the start or been given a call back.

Ok. Here is a shout out to employee , Katelyn Gout. Started rough as the office provided her with the wrong address to our church and sent her to Pittsburgh instead of Clarion county first but she took the time to still drive the entire way up here and meet me to try and help us out. This is above and beyond the call of duty and she should be commended for this act of professionalism. Such a pleasure to work with. Our little church suffered a catastrophic furnace malfunction which has caused a r