The service here was overpriced and poorly done. Communication was unprofessional from the start, and instead of helping me understand the process, I was pressured to pay upfront even though my insurance was supposed to handle it. The whole experience felt stressful and unsettling. I expected better from a company that advertises professionalism. Definitely wouldn’t recommend unless major changes are made to how customers are treated.

One of the most frustrating service experiences I’ve ever had. 1. **Questionable billing**: Received multiple conflicting invoices and charges that were far above industry norms (originally more than 60%). It took months of back-and-forth to get any clarity. 2. **Serious safety incident**: Improper equipment placement caused a strong odor of gas leak in two homes and requiring an emergency utility response. 3. **Poor service and workmanship**: Floors were left dirty, pipes were not properly rei

I hired ServPro to do a rebuild on my condo bathroom after a major leak from above. John Brandao was the main contractor and he was *excellent*. I am used to contractors being non-responsive and delayed - he was the opposite. He ALWAYS responded and there was never a single delay. I had a timeline because my tenant was living out of a hotel, and John worked with that timeline and achieved every goal. The work looked great too. Anything I asked for, he did, and he provided advice when I was