Very helpful and loved the looking into the warranty to confirm I still had. Excellent people skills. They were so nice that I felt good throughout the conversation.

As long time customers of Rich's, we weren't surprised to receive excellent customer service when we walked in the door. Sonja Pouliot (aka Smith) greeted us warmly, took time to understand our needs, then guided us to appropriate merchandise on the showroom floor. She did a great job making herself available for questions but without seeming overbearing or pushy. When we arrived the following day to pick up our purchase, she was again extremely helpful and made sure we had everything safely

We started working with Korey back in July 2025. It was a long project, backyard construction etc, but our swim spa arrived in February 2026 and rich's is still available for support whenever we need something. There is a reason why they have been in business for so long.