In my years of dealing with different vendors, I have never encountered such dishonesty and a lack of integrity. We experienced water leakage that impacted our wood flooring and got our insurance involved. PuroClean is our insurance company's preferred vendor so we had them come. They insisted that our flooring was completely dry and showed a moisture gauge at 0% in various places. My husband had one that he bought off Amazon and they said it was "Walmart" quality and theirs was "Porsche." Event

They don't stick to the original quote. The format and methods of charging completely changed after job completion. There is a new charge - "negative air fan" in the new price. This is not in the original quote, nor used on job site. I asked Sawsan from puroclean to explain the discrepancies repeatedly. They are not able to explain it and threatened with legal actions. We can go to court and you can explain to the judge. Will file complaint with governing authorities and report to local media.

The team Gadi and Carmen were excellent. Knowledgeable, communicated well and did a great job. Mathew their manager was also very helpful and responsive..