Response to feedback: A little communication goes along way, set expectations if this is the "norm", goes along way. I chose not to add pics/videos of the other issues you are not mentioning. 3 star was being nice. Feel free to check all my google reviews, I absolutely hate giving anything less than a 5 but . . . . I have mixed feelings about our experience with PuroClean. I give 5 stars to the mold remediation team—Matt and Cassandra were professional, communicative, and did a great job. Howe

When the 4,500-acre wildfire hit our area here in the Bostwick, region of Florida, smoke settled heavily over our neighborhood. After being out of town, we came back to find a strong smoke smell throughout our home—it was enough to make our space feel uncomfortable and unsafe for our family. We were fortunate to avoid major damage, but the air quality alone was a real concern. That’s when we were referred to Russell, owner of PuroClean—and I’m extremely glad we were. Russell responded quickly

EXCELLENT!! Thanks to team at Puroclean for coming to the rescue after a sink overflow. It was a mess with water everywhere. Nate & Noah arrived within hours of our call to evaluate and begin the clean up .The guys were very knowledgable explaining everything in great detail. This was so stressful and puroclean made the process simple for us. We are repeat customers. Puroclean has done work for family members too. You are in good hands with this company.