First, the sales rep was VERY MISLEADING!!! We were told that we could go month-to-month on payments but when I tried canceling, it said that I had a two-year contract which was never discussed and now I have to pay a $400+ cancellation fee! That is ridiculous!!! Second, the costumer service agent was so rude and kept saying that we were lying about what the sales rep said to us! She also kept asking if we had proof, and if we had a ring doorbell for proof because without it we couldn’t be trans

Misleading sales rep. about contract and payment. Terrible customer service.