We recently had a pretty complex issue with our pool system, and Brian at Platinum Pools was absolutely outstanding. His customer service skills are second to none, and his knowledge of pool systems is incredibly impressive. Within about an hour, Brian was able to accurately troubleshoot the problem, identify the root cause, and clearly explain everything in a way that was easy to understand. His communication throughout the process was professional, thorough, and reassuring. Highly recommende

Platinum Pools was assigned/chosen to fix a warranty issue through the original pool equipment provider. After speaking with my wife, the status and expected timeframe of the repair was unknown. Therefore, I called back to get a clearer understanding of the timeframe to expect. Instead, I got a wildly unprofessional response from the "owner". I was told the part to be replaced will come in when it comes in, then they would fix it...that it could take months. I asked, as a customer, should I simp

Brian was recommended by one of my wife’s employees who has a pool in our neighborhood. This is my first pool and I know nothing about them. I needed someone to look at our overall system and a company to do weekly service. I gave him a call and he said he could definitely look at what we had, but he wasn’t sure if he could do our weekly maintenance because they are so busy right now.Surprisingly, the next day he had someone out to take a look at our system. Our technician was very knowledgeable