After some heavy rain, I had a weeping crack in my basement wall. From the first phone call to the end result, PermaDry delivered nothing but professionalism and quality. The person who came to do the investigation and estimate was thorough and explained his thought process and what the repair would take. Max showed up for the repair and was courteous and efficient. I have nothing remotely negative to report.

I made a partial payment when scheduling the basement leak repair. Perma Dry Michigan completed the work last Thursday but did not request payment at that time, leading me to reasonably expect that an invoice would be emailed to settle the remaining balance. Instead, just three business days after completion, I received an invoice that already included a $25 late fee. Under these circumstances, the charge appears unjustified and in bad faith. Update: The owner’s claim that there was an agreemen

We enjoyed meeting Matt and felt that he knew what was needed to get the problem fixed. Plus he offered additional remedies in case the first fix didn’t take care of the problem. We were very pleased with how efficient Max (Crew Leader) and his crew were. They were courteous and respectful of the property. They even went the extra mile and saved the field stone, which they separated out, for me to use in the garden.