Called a dozen times, left messages, finally gave up. Don't waste your time on Pella in Hawaii.

Horrible customer service. I wish I’d read these reviews before buying a door from them. I thought Pella was a quality brand so I was willing to pay a premium for it. They sold me a very expensive exterior sliding glass door with a bottom channel that’s not weather proof. It rusted after a couple of months, making the door very hard to open and close. I’ve been trying to contact them to replace it for months. Their Customer Service won’t answer the phone. They have a text option that no o

I have tried to reach them to purchase my windows. I have called 30-40 times, left messages 10-15 times, emailed and used the set up appointment app. I have even called Pella direct and gotten the rep in Hawaii’s cell number and never got a response. With all my attempts I have never reached a human or had anyone contact me. As far as I am concerned this is not a real business. I would not recommend them to anyone!