I stopped by knowing which model of fireplace I wanted to purchase and confirmed my selection after seeing it in the showroom. Shared I was on a tight construction timeline. Was assured they could accommodate. Installer stopped by to assess, said quote would be quick. Never received. Called twice to follow up. Both times was promised a quote soon. Still no quote or communication from the company. Has been weeks at this point. Hate to knock a local company that I’ve used in the past, but time i

Great location and love the new management.

Let me start off by saying that I am very much pleased with the end result. That said, it took three times and two very noteworthy mistakes to get my fireplace installed. I paid a 50% depot, as is fair, In late September. 2 attempts later with a 200 ish deduction later, it was resolved. I’m pleased with the end product but I feel the commission on specifically Brad’s part could have been levied.