Ordered parts, they were prompt though somewhat expensive!!

These folks are FANTASTIC!! We would highly recommend them to anyone. We had a tricky problem that was unable to be resolved by another company and B&C did a great job of analyzing and following through. They did wonderful work and their staff was easy to work with. I would hire them again.

DO NOT GIVE THESE PEOPLE YOUR MONEY UNTIL YOUR JOB IS FINISHED *AND* CORRECTLY INSTALLED. I deeply regret hiring this fly-by-night operation. Monroe's management/customer relations team has been nothing but disorganized, unresponsive, and full of excuses when it comes to resolving their own procurement and operations problems. Essentially, we've been trying to get them to finish the job that we paid them for in January--almost 4 months ago!! We hired Monroe to replace a wood-burning fireplace wi