I had a good experience with the Merry Maids of Schaumburg. I will preface that I only used them for a one time cleaning when moving out of a rental unit so I cannot comment on their regular cleaning options. I had called several companies for quotes and theirs was the most reasonable. Also when I called, Nancy was very polite and helpful so I felt good choosing to go with them. The woman who came (I think her name was Heather) worked very hard and efficiently. Overall I was happy with the resul

I requested to limit service to 2 hours. The home was left in terrible condition with broken sink and my credit card was charged for nearly 3 hours. I asked multiple times to provide invoice for the charges. It has been a week and no invoice provided. Very disappointed with this unethical behavior.

Quoted me for 1-1.5 hours for a small 975 sqft apartment. $130-$190, came home to a 2 hour bill for $260. 1 bedrooms window sill was spotless, the other bedrooms was untoched. Sliding glass door in the living room - untouched. Kitchen counters - barely cleaned, could still feel dirt and grime. Emailed my complaints of it taking 2 hours for 2 professional cleaners and still managed to leave things uncleaned. Was promised a follow up call to discuss which never came - on top of follow up emails