We chose this company three years ago to install a new high-velocity system in our home. At the time, we would’ve given them five stars — they felt like the smaller, more human alternative, and we genuinely liked the owner, Yeudy. Two years later, we started having the same leaking issue others have mentioned. The catch pan overflowed and the emergency shutoff sensor failed, sending water through our ceiling. The company said we needed to add a drain pipe and assured us the shutoff didn’t need

Professional, competent, reliable and courteous.

After years of service from this company they have decided to drop me as a customer seemingly because I raised concern about a preliminary repair quote from their technician. They wouldn't even send me a proposal for the repair despite two phone calls requesting same. The estimate was ballooning into the 8K range, per the technician. I subsequently got the repairs done for 1500 plus 240 for parts, from my neighbor's handyman.