It’s nice to have someone that you can trust to work on your pool equipment. I met the owner a few years back for an insurance job, and this year when I started to have trouble with my pool, spa and heater I didn’t hesitate to call him again. They fixed EVERYTHING, and for an amount I was happy to have paid. The store’s chemical pricing is better than I expected, and on the items I checked were actually as good as the internet and better than the other pool stores in the area. And better than t

Would you trust someone who intentionally and sneakily breaks your equipment? During the pool opening, they saw that my heater was not installed according to the code. Safety issue. Great, very important, good to know. But instead of telling me about it, they quietly sabotaged my heater (literally pulled the wire) and didn’t say anything while we were chatting after the job. Then, for several days ignored my emails only to come back with “we disabled it, pay us extra to return”. Worth mentioning

Used them for a few years. When I switched my pool from chlorine to salt water, they said it was a fad and started acted smug about it. Even if it is a fad, you can still disagree and be professional about it.