Horizon Fence & Custom Gates, Inc. - Fence Repair in Roseville, CA
Fence Repair
4.5
38 Reviews
5 ★
4 ★
3 ★
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1 ★
Customer Reviews
Ron and Cody’s crew did an amazing job on replacing my fence and gate! They were very timely and got the job done in just a few hours! They were pleasant and professional. My neighbors referred me to Horizon and I will refer other neighbors! Thank you for an excellent job!
Can’t say enough good things about the Owner Jeff. Would highly recommend him and his company, and his office support crew got right back to you. Old fashion customer service is not lost here.
Fence looks good, however, boards over the steel posts are not secured correctly and are falling off. There are exposed screws sticking out in some places over an inch. The post holding the gate was not set correctly and is leaning. I've reached out to the company 3 times via phone and email and have not received responses. My understanding is the fences have a 5 year warranty, but I can't even get them to respond to emails.
Edit: I see your reply, how about start by honoring your warranty and
Thank you for your feedback, Doug! We truly value your support.
Would give 6 stars if I could.
If you need a fence of any material, this is your company. Referred to us by several neighbors who had used them and were very happy with Horizon's work.
From the first call to the office to schedule an appointment with Marisol, to the (best of 3) estimate presentation by Nick, through the installation (ONE DAY! 158 feet of redwood boards+ 3 rails, +kicker) by Ron, Angel and Angelo the whole experience was professional, courteous, down-to-earth, efficient and qual