After a frustrating experience at one of their competitors and being told there was no way to mount a wall switch for my gas fireplace insert, I went to Hearth and Home thinking I was looking for a different fireplace insert that could accept a switch (I'm not crazy about the thermostat remote controls that are ubiquitous with these products). After learning what kind of gas insert I have, they walked me through the way to configure a wall switch with my existing setup. I left feeling like the

Staff on the phone were super nice. I only had a problem with the pilot light, so they agreed to do a 5 minute video chat. If that didn't work, they were happy to get me scheduled with their next available appointment. The gentleman on the call walked me through how to twist the knob, and where to find the sparker. Got it working super quick. I have bookmarked their information, and I will return to this company for any and all future fireplace needs. Very very happy with their kindness and p

We talked to Travis and he helped us understand and chose a new gas insert