We purchased an Osburn 3500i wood insert from fire stone and design this past winter and are very happy with how everything went. Obviously this was a big purchase, but it completely changed how we use and love our house. Kevin the sales manager was so patient with me as I waffled back and forth between all my options sending multiple quotes. The install went very efficiently just in time for cold weather. The workmanship was so clean from the electrical hookup wiring to the custom fabricate

Purchased two electric fireplaces from them that cost just over $8,000 when we called for support and assistance on hooking them up they were absolutely clueless. We could have purchased the two fireplaces just as easily from an online merchants including Amazon for $2,000 less but felt it was much more important to buy locally and have the support should we have any issues. We received zero support and we didn't even get a return phone call when we had questions don't waste the extra money bu