Express Dry - Waterproofing in Escondido, CA
Waterproofing
4.6
91 Reviews
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Customer Reviews
My saving grace! I didn’t know what to do when my plumber told me I had a slab leak. Luckily for me, Brandon stepped in and stepped up. He assisted me with everything. He worked with my insurance before, so he knew what he had to provide. He was straightforward, professional and honestly the best I could’ve helped for. Their work is impeccable. Within hours they had the situation worked out and moving to corrections. Total professionals. Highly recommended to anyone who needs this type of servic
I had a very disappointing experience with this company. They appear to take advantage of vulnerable clients by creating a false sense of urgency and pressuring customers into making rushed decisions. Specifically with my neighbors.
In my case, I have a lot of experience in the construction industry, so I recognized the situation and asked them to leave before any substantial work began. Despite this, I was charged an excessive amount for minimal service—specifically, placing a plastic cover and
I had water damage under my kitchen sink that leaked into my garage. Express dry was the last company that I interviewed after an all day interview process of several companies. The only reason I even went with them was because of the impressive plumber I met with that recommended them. They came that night and helped initiate the process of drying the next day. Noah Lopez was the rep and was my contact initially. I saw 3 restoration companies that day and 3 plumbers so I had a decent idea how o
Brandon and his team did an excellent job on our house. We had a water leak in our garage and we were able to get them in same day! They were extremely helpful and very communicative, especially with our insurance company. Highly recommend!
Remember what good customer service felt like? Sit down, because I'm about to remind you.
Between November and March I had three different remediation companies in my home. Two were forgettable. Express Dry was not.
Let's start with the basics: they showed up 15 minutes EARLY. I didn't know that was still a thing. From the first call to the final walkthrough, communication was consistent and clear, no chasing anyone down, no vague timelines, no "someone will be there between 8am and never."
B
Brandon and his team did a great job on our house in Escondido. We had a water leak in the wall behind the shower which they demoed and dryed out both inside and underneath. They were extremely helpful and communicated everything to our insurance company - which really helped take some of the stress off the situation. Highly recommend!
We had an unfortunate leak right after the holidays and express dry was referred by the plumber who came out. Oscar came out within THE HOUR to inspect and walk through next steps with us. Express dry and especially Oscar were incredible throughout the whole process from demo, cleaning up, honesty, speaking with our insurance company for the claim... absolute best customer service and care. Would recommend!!!!!
Noah and the team were fantastic! When I had a water leak in my home they moved very quickly and had the packout team there within an hour and fans set up by the end of the day. They all communicated well with each other and my insurance company. I was able to just let them figure everything out. It was as stress free as something like this could possibly be. I highly recommend them!