Absolutely terrible customer service and permit team is unreliable and unresponsive. It’s impossible to get a hold of them and they never show up on time.

EcoWater SoCal is the best. From our sales rep Julie RIness to our installer Randy we have the best customer service. We love our spot free sinks and showers and the ease and maintenance of the system. Our neighbors just ordered a system . The RO / alkaline water is delicious!

The product itself is very good, but the service is truly terrible. For an operation that would take them no more than 2 minutes, they are giving a service appointment 10 days later. I called just to get a filter replaced, and they told me to replace it myself because their service team is too busy. They work with Costco, and I trusted that partnership when I decided to install this system. However, Costco should not be working with companies that cannot properly support the products they sell.