I purchased 12 Northstar 190 ft batteries three months ago. Upon receipt one of the batteries was defective. I discovered that I happened to purchase these batteries at a time Northstar was in a period of a transition in ownership. My warranty claim got caught in a hole in their systems and I became increasingly frustrated at the time it took to finally resolve the issue. In the end the customer service team at EcoDirect stepped in to advocate for me. While it was painful and took time, it was r

I placed my first order with EcoDirect back in 2014, and I they were great to work with. That order was received promptly, and I could tell by the packaging that a lot of care was put into it to ensure that nothing would be damaged. The other day I made a very small order with them again. I'm sure they didn't make a lot (if any) profit on this order, but they went above and beyond to get me what I needed - and very quickly, I must add. There are so many untrustworthy solar companies out there (s