The owner, Michael, came out to inspect our system that was previously installed and formally inspected by the city after installation. He claimed he had done calculations and that we had way too much load for our generator and that he would make some suggestions as to how to remedy the issue. That was nearly a year ago. Several phone calls and emails have all been ignored. I received numerous excuses and promises before he went completely radio silent for about the last 6 months. I would never

Very unresponsive. Despite being under a maintenance contract with them for 12 years, we have not gotten any response about repairing or replacing our generator. Wrong repair done. Since they clearly don’t won’t our business, We have taken our business elsewhere. Do your homework and look elsewhere

E&W serviced our home generator for years without issue. We missed several years and so expected a fair bit of work when we requested a maintenance visit; we were told charge would be $175/h plus parts. The service provider seemed knowledgeable. However, at completion of service they charged me an extra 1.25 hours - when I asked they said it was to cover travel time from the provider's previous location to my home. I requested a refund for that amount and was told it had to go to the owner; for