Almost killed us! Had a gas leak, PGW came out. Dreifuss installed our fireplace with a copper line to the unit! Illegal in Philadelphia because the gas erodes the copper. It took about 5 years. I would give zero stars if possible. If they installed your fireplace, have pgw inspect it immediately.

Crooks! They charged us money to have someone come out to look ant our fireplace. No big deal. They needed to order a part and the consulting fee was supposed to go toward the service. They made us pay again for them to install the part. We agreed because we had paid for the part and just wanted the fire place to be fixed. They installed the part and the fireplace was still not working properly. We reached out after a few days to have the tech come out again. It gets scheduled and no one shows u

Do not trust these criminals!! I paid $2500 for a fire insert in January 2025 and was told it would take 6 weeks. I have not heard a word since I placed my order. I reached out over email, and multiple phone calls and receive no response. I then looked at reviews and I see that other clients have not received their fireplaces and cannot contact the store! This is theft!!!!