We're sorry to hear about your experience. Please contact us at 928-333-4433 so we can assist you further.

This Ace hardware gives great customer service and is very helpful. The problem is with an ADD brain the interaction makes me loose my thought and all I want to do is get away from the people standing over me helping me which causes me to forget things that I needed to get. This really makes it inconvenient because now I have to either go back or order from Amazon.

Watch out, if your child touches any of the toys on display leading up to the registers. They will be promptly scolded....incredibly off-putting. My poor kid looked at me like she did something wrong, when she had merely picked a toy up to have a look. Sorry Springerville Ace....maybe try being a bit more like the folks in St Johns. Yeeesh!