This is my first house with gas service, so I had no idea there would be a deposit required. The only emails I received from CenterPoint confirmed my appointment — nowhere did they clearly state that I owed a deposit before service could be turned on. The day they were supposed to arrive, between 8 AM and 12 PM, I logged into my online portal around 10:45 AM to check the status. That’s when I suddenly saw a balance of $150. Confused, I called customer service to ask if the gas had already been

I used the online portal to start new service (as directed to when calling Centerpoint). I got an email with a reference number. I couldn't log into my account, so I called. After a 1 hour wait on hold, the customer service rep told me there was no service request for my new address, nor could they find the reference number from their own email.