Once they sell you a product, they are done with you. Rude, disrespectful customer service. I bought a gas fireplace Insert there two years ago and it has never worked properly. When I recently called to try to resolve the issue, the staff member was insulting - told me repeatedly to relight the pilot (which I had done multiple times). I will not purchase anything from Busy Bear in the future - there are other options.

They are absolutely amazing!!! Our power went out and I needed help utilizing our battery backup option. I left a message and they shortly returned my call & walked me through how to do it. This is not the first time I needed their assistance and they went above and beyond to help me!!! Jennifer Judd

Please don’t give your commerce to this Willoughby Hills OH store at 28920 Chardon Road, Busy Bear Fireplace and Patio. These owners, Susan and Peter Seebauer, are in the wrong business. Busyness (Busy Bear?) is no substitute for professional craftsmanship when trusted with safeguarding the lives and property of customers using natural gas. This impolite and hostile couple is in the wrong business, which was handed down to Peter by the father. In fact, judging from their reviews and our personal