Excellent service, from the moment I called to make an appointment all the way through two back-to-back services (so far). Service Manager Seth on the phone was friendly and easy to schedule with. Austin performed furnace maintenance with respect and courtesy, as did Raul, who completed duct cleaning the next day. Raul identified a part in the furnace that seemed to not be performing correctly, and coordinated on the phone with Austin to diagnose and recommend next steps. I appreciate the wa

Austin came to evaluate a problem with our furnace and was very thorough with both the diagnosing and subsequent analysis of our home after letting us know that the issue was not feasible to repair. He was knowledgeable and patient with our questions, as well as polite and friendly. We appreciate that he actually looked at the entire house and did heat load calculations for proper sizing before generating a quote for new equipment.

Ballard Natural Gas Service did an outstanding job installing two Mitsubishi heat pumps an air handlers. We could not be happier and highly recommend this firm. It started with an excellent sales consultant, Tony Ragsdale who designed the perfect system for our house using his expertise as a former installer and gave us a competitive quote. Next, Caleigh, a true professional, in the office kept us fully informed and made sure scheduling fit our schedule. The installation by Jay and Tony was