TERRIBLE CUSTOMER SERVICE, MISSED DEADLINES & POOR WORKMANSHIP. We spent approx $900K on custom windows and doors from Arcadia for a luxury new home build in Scottsdale - a decision we deeply regret. What was quoted as a 6-9 month lead time stretched to nearly two years. For a company charging luxury prices, their communication around delays was virtually nonexistent, and it’s clear they are severely understaffed at their Tucson facility and unable to manage their order volume. Less than a y

My experience with Arcadia Custom has been nothing short of exasperating, and I feel compelled to warn anyone considering this so-called “luxury” door and window company. From the very beginning, the entire process felt like wandering through a maze with no exits. Their website looks polished, but offers virtually zero practical information about how to request quotes, begin a custom project, or even connect with the right representative. For a company positioning itself as a premium provider, t

Local Guide · 156 reviews