I needed a bit of technical help today with my monitored alarm system and Thomas Ward FAR exceeded my expectations and helped me set up precisely what I needed. Great tech! Great company!

Top notch customer service on all departments that I’ve dealt with but very happy with my recent tech service call with Thomas W. I had a issues with my iq panel2+ getting fried in a power outage and had to buy a new one he was very knowledgeable and friendly plus he went out of his way to make sure everything was working correctly for me even with some account issues that he took care of. It would be a pleasure to have to do service with him again! Thank you alarm grid for employing great peop

I had a problem with my security panel at one location. Short wait to talk tech service. Thomas W. was the rep I spoke with. Hopefully if you have to call in, you will get to talk with him. He was helpful and knowledgeable. He also was able to give me direction on products I need for expanding one of my systems. I double checked their prices against Amazon and theirs was better plus after the sale, if you have issues they know exactly what you have and how to troubleshoot. Their monitoring is th