How do they get 4.7 stars?!?!?!? Customer service is friendly not helpful no knowledgeable. Service technicians come in pairs at $240.00 per hour?! That's lawyer money! The same if not better equipment and monitoring is available for A FRACTION of the cost from other alarm companies. Wake up people! All this outfit has done is cost me and my elderly mother a ton of money. You see, they have a nice cushy cozy deal with HOAs where they are the exclusive and only company that can provide fir

Amazing service and product! My father had ADS for decades. Over that time, his system worked flawlessly, and whenever we needed additions or upgrades, the customer service on the phone and the service techs who came out were courteous, efficient and very knowledgeable.

We canceled our alarm monitoring service after receiving a reminder that the next quarterly payment would be deducted. I notified ADS that the building had been sold and requested cancellation; however, the payment was still withdrawn. After contacting ADS, I was initially told the charge would be refunded. Upon follow-up, I was informed that VP Bob Lubic had decided no refund would be issued. I stated that we would not engage ADS for any future commercial properties, at which point he advised h