Not happy about the 1 job turning into multiple visits to fix. They are nice people to talk to but not sure of the quality of their work. 1. Water heater was replaced but they did not replace or even mention about frozen valves that needed to be replaced (even at additional cost). 2. After replacing had no hot water that night. Pilot mechanism was faulty and took a second visit to replace. 3. Third visit was to replace the frozen valves (which should have been done on first visit) and I paid ext

Beware, this appears to be a large call center + contractor operation masquerading as a "local family owned business." I took off today to be here for their two hour service window (I actually gave them 2.5 hours). They called to say they'd be a little late, then called to say that they don't have the parts I requested and can't arrive anyway. This sometimes happens. But their absolute lack of contrition or any sort of apology is what makes me question their local roots and quality.

I called Payless to replace a busted water heater and they were able to come same day for an installation. The installer Max even drove from San Jose to Hayward and back to pick up the appropriate replacement heater. I'm writing this review as he is wrapping up my installation a little past 7pm. All other providers I called were not able to accommodate same day service. On top of that, Payless provided a competitive price as well. Highly recommended.

Terrible! Payless water heater is a complete scam, I saw a sticker on my heater and I called them. They had to came over to looked at the heater model and quote, $699. I think $699 is too expensive for a ignition switch. Because I paid around $50-100 for a different property in LA couple years ago. (Funny! Name doesn't match fact) Called office, Bryan said they would need 699 to repair the ignition switch and I said I am afraid I would not repair it then. They still want $59.99 even problem is

Mikey was very helpful and knowledgeable. And gave some good advice about water heaters. Good work.

Water heater installation

Really good pricing and high quality materials. Got the work done in a timely manner and left the place cleaner than they found it.

The technician Michael was really professional and knowledgeable. He walked us through the options that made sense for our situation and was not pushy or trying to oversell.